Ensure seamless software operations and compliance for both your SAP and non-SAP applications. Our AMS partner skills, service locations, experience, and scalability ensure the highest quality service at an affordable cost.
Transform Your SAP Landscape
The Six Pillars of Our AMS Service
Foundational Strength for Unmatched SAP Support
Our Application Management Services are built on six core pillars, each addressing key areas of your SAP system to ensure comprehensive support and sustainable success:
Customer-Centric Support
We put your needs at the forefront with weekly, monthly and quarterly cadence meetings, customizing services to make a business-driven impact, enhancing user satisfaction.
Value-Driven Optimization
Our AMS is designed to maximize the return on your SAP investment, streamlining processes and building roadmaps to drive innovation and reduce the total cost of ownership.
ISO-Certified and ITSM Framework Adherence
We are ISO 9001 and 27001 certified, and leverage ITIL best practices to deliver robust, reliable service management aligned with your business strategy.
Synergetic Application Ecosystem
We create a cohesive environment by deploying a CAB Process Framework, supported by automated change management tools like RevTrac to ensure smooth operations.
Proactive and Intelligent Solutions
Our 24/7 service desk, Atlassian Jira Service Management ITSM solution, is equipped with process monitoring, KPI Dashboards, and improvement mechanisms to guarantee that issues are addressed promptly, often before they impact your business.
Cost-Effective Strategies
With a focus on delivering value, our AMS support leverage offshore, nearshore and onshore resource allocations to maintain and optimize your SAP environment in the most cost-effective manner possible.
Solving ERP Challenges with AMS
Our Global Managed Services Portfolio
Optimize your enterprise applications with dedicated SAP management.
SAP AMS Services
Application Support and Testing
SAP Advisory Services
Application Optimization and Enhancement
Cognitus Product Support
SAP Basis and Infrastructure Administration
Comprehensive AMS: Covering the Full SAP Lifecycle
Our Application Management Services offer an extensive range of solutions encompassing every phase of the SAP lifecycle. We are committed to delivering end-to-end services that maintain, enhance, and optimize your SAP environment.
Key Service Areas:
Rapid Response Operations Support
We provide rapid response and resolution services to address immediate issues in your SAP environment, ensuring minimal downtime and disruption to your business operations.
Proactive Monitoring and Adjustments
Our team proactively monitors your SAP systems, making necessary adjustments and tuning to maintain optimal performance and prevent potential issues.
Dataflow Integrity Management and Troubleshooting
We ensure seamless data flow across your systems, monitoring interfaces and quickly troubleshooting any issues to maintain data integrity and connectivity.
Change Management with TMS Expertise
Our TMS services facilitate efficient and secure management of development changes, ensuring smooth transitions and adherence to best practices.
Comprehensive Systems Maintenance
We handle critical maintenance tasks, including upgrades, service packs, security patches, system refreshes, and cloud services to keep your SAP environment up-to-date, secure, and running efficiently.
Strategic Project Execution
Our team is equipped to take on special assignments, providing expertise in system enhancements, mergers and divestitures, data migration, security enhancements, strategic planning, and driving innovations within your SAP landscape.
Transform Your Business with SAP Solutions
Dive into the world of our diverse SAP solutions and find the perfect tool to drive your business forward. Whether it's optimizing your operations, enhancing customer experiences, or managing finances, we have the right solution tailored for your success.
Discover Industry-Specific SAP Excellence
Learn how SAP cloud solutions can uniquely benefit your industry. From Aerospace & Defense to Professional Services and beyond, let us show you the path to enhanced efficiency and innovation.
Partnering for Excellence: Our SAP AMS Approach
Cognitus partners with your business to drive success at every stage across transition, run, optimization and transformation with proactive change management.
Transition
- ITIL based Service processes
- Knowledge Transfer Sessions and Workshops
- Shadowing/Reverse Shadowing Activities
- Documenting SAP Landscapes and Business Processes
- Initial Onboarding Setup
Stabilization
- Performance Tuning
- Incident Resolution and Root Cause Analysis
- System Monitoring
Optimization
- Business Process Enhancements
- Custom Development Support
- Automation Strategies
Transformation
- SAP Upgrades, Migrations, and Assessments
- Adoption of New SAP Technologies
- Strategic Roadmap Development
Certified AMS Excellence
Cognitus is recognized for its excellence in SAP Application Management Services with 17+ delivery centers and global coverage. Our certifications and authorizations demonstrate our commitment to quality and best practices.
SAP-Certified Services
Expertise in maintenance, operations, and functional support across SAP solutions.
ISO-Certified Operations
Cognitus is committed to high-quality service with ISO 9001 and 27001 certifications, ensuring robust quality management and data security standards.
Authorized SAP Partner Center of Expertise
Providing Level 2 and Level 3 support, we collaborate with SAP to bring you mission-critical support.
SAP Certified Team
Our consultants are SAP certified and continuously enhance their skills through the SAP Learning Hub.
